Boutique consulting for ambitious startups and scaleups
Comencé consulting is a network of experts with extensive leadership and operator experience at leading Silicon Valley tech firms such as Google, Stripe and Oracle. After building and scaling many world-class support and customer service teams and processes, we now help ambitious startups and scaleups become leaders in their industries.
Comencé stands for a personal and tailored approach. We are down to earth. No client or request is the same, so we invest in getting to know each other before diving in. Everything we do has a clear focus on results or milestones. We are only happy when you are.
By leveraging the wide and deep experience of our network of consultants, Comencé provides a flexible portfolio of services. From strategic to tactic.
Some example projects that we have delivered in the past:
• Advising on scaling and growth strategies for customer service
• Implement Premium support tiering and paid service plans
• Outsource customer service flows to offshore BPO centres
• Create knowledge and content management strategies
• CRM system (Zendesk) implementation and configuration
• Be a coach and trusted partner for leadership and high-potentials
• Implement product feedback loop frameworks
• Conduct qualitative customer satisfaction research
• Quality audits of customer experience and team performance
• Hiring and talent management